When would I use the One Time Password (OTP) code that appears in the app? This is called number matching and is a quick and effective additional security measure.
If you are using the app you will also be asked to enter a 2-digit code. How often you have to authenticate will vary and is dependent on factors such as switching between browsers and devices. You need to have your phone with you if this is how you authenticate. 
When you log into a protected system you will receive a request to authenticate. You can set up phone call and SMS as additional methods, but we always recommend choosing the MS MFA App as your default authentication method. Go to, log in using your and follow the on-screen instructions to add method. How do I manage my MFA devices and methods? Number matching security feature for MS MFA app. Setting up and using MFA outside the UK. I'm a new student and I can't log in to complete UH registration. NHS laptops and working in secure locations. How to clear your browser cache - can help to resolve a variety of issues. What do I do if I lose or forget my device?. I can't remember my student login username and/or password. I am already using the Microsoft Authenticator app for another account – can I use the same app?. Can I use a hardware authentication device such as Yubikey?. I am a returning student, do I need to set up MFA each year?. Adding additional authentication method (recommended). How do I manage my MFA devices and methods?. Get the Microsoft Multi-factor Authentication app MFA enrolment overview diagram: Please don't wait until you need to use a system to set up your authentication device as this may delay access to key systems when you most need them. 
If you are a current student and have not yet set up MFA, you will need to do this the next time you log in to a protected system such as O365, StudyNet (to access your timetable), or Canvas. This is especially important if you are an International Student as the app will work regardless of location, phone signal, or wifi availability.ĭo not uninstall and then reinstall the app once you have it as this will prevent you from logging in to your account. Use the app: We strongly recommend that you use the Microsoft Authenticator app on your smartphone. Simply follow the instructions on the screen as they pop up. If you are a new student you will be asked to set up MS MFA when you first start using your UH user account. MFA asks you to confirm your identity using a second 'factor', such as a push notification on the MS MFA app on your phone.
All students are required to use MFA when logging into University SystemsĪt the University of Hertfordshire, we use Microsoft MFA (MS MFA) as an extra layer of security in addition to your university password.
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